OTP Delivery Failure
Status:Resolved
Incident Details6/11/2026 at 06:00 PM
Users attempting to create an account were unable to receive their One-Time Password (OTP) verification emails, preventing successful registration. The email delivery issue has now been resolved.
Full Resolution Report
When users tried to create an account, they were supposed to receive a verification code (OTP) in their email. However, the emails simply never arrived. For example, someone might click 'Send Code' and wait 10 minutes checking their spam folder, but nothing would show up, completely blocking them from signing up. We've resolved the email delivery problem, and verification codes are now sending instantly.